Complaints Information - Questions and Answers

What is the minimum information required to process and investigate my complaint?

In order for ECMC staff to process and investigate a complaint, the following information is required:

  • What:  A detailed description of the issue(s) you are experiencing.
  • Where:  Be as specific as possible regarding the location where the issue(s) are occurring. A street address, cross streets, county roads, or the name of the well location work best.
  • How:  How can the ECMC contact you to follow up?

Without this information, the ECMC will not be able to investigate the complaint and, therefore, the ECMC will have no choice but to discard the complaint.